Where is my invoice?

When you make a purchase in our store, we always ensure that the paper invoice is included in the package you receive. This invoice is an important document that certifies your purchase and should be kept for future reference.

If you prefer to have a digital copy of your invoice in PDF format, you can easily request it. You just need to send an email from the same account you used to make the purchase, indicating the corresponding invoice number. This way, our customer service can send you the invoice in the format you need.

In the invoice, you will find a complete breakdown of all the products purchased, as well as the individual cost of each, applicable taxes, and the total for the purchase. This document is essential not only for tracking your expenses but also as proof in case of cancellations, returns, or any warranty management that requires evidence of the transaction.

If you choose to pick up your order directly from our warehouses, especially if it includes sensitive products such as bladed weapons or items that may be considered dangerous, it is highly recommended to carry the invoice with you on the way home. This is because authorities may request documentation verifying the legality of possessing these items, and having your invoice handy will facilitate this process.

Remember that managing your invoices correctly is key to ensuring a smooth and hassle-free shopping experience. Do not hesitate to contact us if you need more information about your invoices or any other aspect related to your purchases.