I have already completed my order

Once your order has been prepared and labeled, you will receive an email from us notifying you that it is ready to ship on the same day. This notice is an exciting first step towards the arrival of your purchase, so be sure to check your inbox!

Additionally, the carrier will also send you an email with detailed information about shipping and the estimated delivery time. We recommend following the link in the carrier's email, where you will find updated details about your order. This includes the possibility of making last-minute changes to the delivery date and address, giving you greater flexibility to fit your schedule.

On the day your order is out for delivery, you will receive a new email from the carrier with a estimated time window for delivery. This will help you organize and ensure that you are available to receive your package, avoiding any inconvenience.

If the carrier needs to contact you, they will use the phone number you provided during purchase. Make sure this information is correct to avoid any delivery issues.

You can also track your order from the following link: Order tracking. This tool will keep you informed of every move made by your package, providing you with a much more relaxed and secure shopping experience.

We are here to ensure that your shopping experience is exceptional! If you have any questions or need additional help, we are at your disposal to assist you with whatever you need. We want every aspect of your purchase to be perfect, from the moment you browse our site to when you receive your order at your doorstep.

If you are not at home at the time of delivery of your order, each transport company has established procedures to handle this situation. In general, the carrier will try to contact you by phone to coordinate how to proceed with the delivery of your package.

In case they cannot get a response, it is also common for the carrier to send an email in which they may suggest a new delivery date and/or offer you alternatives. It is important to keep in mind that multiple delivery attempts are always made, ensuring that your package reaches your hands.

We recommend being proactive and tracking your order from the moment we send you the tracking link via email. This will not only allow you to know the location of your package in real time, but you will also have the option to make modifications to the delivery date or change the delivery method, adapting the service to your preferences and convenience.

It is our priority that your shopping experience is completely satisfactory! If you have any questions or need additional assistance, we invite you to reach out to our customer service team. We are dedicated to providing you with the support you need to ensure your order arrives smoothly.

Remember that, according to consumer and e-commerce regulations, you have the right to be informed about the status of your order and to receive the product in appropriate conditions. Your satisfaction is essential to us.

Of course! You have the option to cancel your order as long as it has not been shipped. If your package is already on its way, we cannot process the cancellation or modification, so we recommend acting quickly if you have changed your mind.

To facilitate the management of your cancellation request, simply send us an email indicating the following information:

• Your full name
• Order number
• Email address used for the purchase

With this information, our team will be able to attend to your request quickly and efficiently, ensuring that your shopping experience remains positive.

Remember, our goal is to provide you with a simple and hassle-free shopping experience. If you have more concerns or need additional information, feel free to visit our FAQs. There you can find answers to many common questions and sections that may be very useful for you.

Additionally, if you decide to cancel your order, we would like to know the reason. Every opinion matters and is essential for improving our services and adapting to what you truly seek. Rest assured that your information will be treated with the utmost confidentiality and used exclusively to optimize our processes and offerings. Thank you for trusting us!

Your satisfaction is our priority. Every inquiry you make is a valuable opportunity for us to improve and adjust to your needs. Explore what you need! We are here to help you make your shopping experience even more enjoyable and successful.

Thank you for placing your order with us. It is essential that you receive an immediate confirmation email that includes the details of your purchase and related information. If you selected the option to pay by bank transfer, we will also send you an additional email with the necessary information to make the deposit into the account you should use to validate your order.

If you have not received this email, we suggest checking your spam or junk mail folder in your inbox, as sometimes email filters may incorrectly classify messages. If you find that the email has been routed to this folder, we recommend adding our email address to your contacts, which can prevent future inconveniences.

Additionally, it is possible that the email did not arrive due to an error in the email address provided during registration. We have noticed frequent typographical errors, such as using @gamil.com instead of @gmail.com. Please check the address entered during the purchase process to ensure it is correct.

If after reviewing both situations you still cannot find the confirmation email, please do not hesitate to contact us. Our team will be happy to assist you and will check the status of your order and correct any possible errors in your contact information.

When you place your order with us, we are committed to ensuring a fast and efficient delivery of our products. We use various transportation agencies that offer a home urgent delivery service. Generally, delivery times range from 24-48 hours in mainland Spain to one or two weeks, depending on stock availability.

It is essential to consider that certain products are made to order. This applies to items that are 100% handmade or require customization. In those cases, the manufacturing process may add additional time to the shipping. If we cannot dispatch your order within a period of one week, we will contact you to inform you about the new delivery time.

If you have an urgency to receive your order, we invite you to contact us before making your purchase. This way, we can confirm the specific delivery time that fits your needs.

Additionally, each product sheet includes an estimated delivery time. If you see the label for immediate shipping, it means that the product is available to be shipped within 24-48 working hours.

Yes, of course! If you need to change the shipping address of your order, you can do so as long as it has not been dispatched yet. To facilitate the process, we ask that you contact our customer service team. Please send us an email from the same email account you used to place the order, including the following details: first name, last name and order number.

It is important to mention that if your order has already been shipped, some carriers offer the option to modify the address or delivery date through an email you will receive. However, this option may vary by carrier, and not all allow these types of changes. Therefore, you should keep in mind that, although we will try to help, once the order is in the carrier's hands, modification policies may be beyond our control.

We recommend always checking the status of your order on our platform and staying informed about any communications from the carrier in case this possibility is offered. If you have any additional questions, our team will be happy to assist you as soon as we can.

Completing an online purchase can be exciting, but it's equally important to confirm that your order has been processed correctly. Below, we'll show you how to ensure that your request has been confirmed and the steps to take if something doesn't go as planned.

1. Check Your Confirmation Email

After finalizing your purchase, most stores send a confirmation email. This message usually contains essential information, such as:

• Order Number: Unique identifier of your purchase.
• Items Bought: List of requested products.
• Payment Method: Indication of the method used for the purchase.
• Estimated Delivery Time: Approximate date when you will receive your order.

2. Check the Spam Folder

If you don't see the email in your inbox, check your spam or junk mail folder. Sometimes emails can be misclassified.

3. Confirm Your Email Address

A common mistake when placing an order is entering the wrong email address. Make sure it is typed correctly, such as avoiding typing @gamil.com instead of @gmail.com.

4. Contact the Store

If after checking your email and spam folder, you still can't find the confirmation, it is advisable to contact the store's customer service. You can do this through:

• Email: [Specify address]
• Phone: [Specify number]
• Live Chat: Using the chat button on the website.

5. Check Your Order Status on the Store's Page

Many platforms offer a tracking system. You can access it through your account on the store or via the link they send you by email, where you can see the status of your order, from confirmation to shipment.

Important Note

If you do not receive any confirmation, it is possible that your order has not been processed. Although the financial transaction may have been made, the order may not have been completed in the store's system. In this case, contacting the store is the best way to avoid inconveniences.

Following these simple steps, you can ensure that your order is confirmed and avoid any issues in the purchasing process.