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Shopping in our store is easier than you think! When you find a product you love, simply click on 'Add to Cart'. By doing this, a window will open showing you all selected items, and you will have the option to click 'Checkout' to continue with the payment process.

As you proceed, you will be directed to the Checkout screen, where you will have the opportunity to complete your purchase quickly and securely. Our platform is designed to provide you with a smooth and hassle-free shopping experience.

If this is your first time shopping with us, you will have two options to choose from: Create an Account or Shop as a Guest. Both options are simple and cater to your needs.

What are the benefits of creating an account?

Creating an account offers you numerous advantages, such as:

• Easily modify your personal information at any time you need.
• Review your purchase history and leave your opinion about the products purchased.
• Access exclusive discount coupons and special promotions only available to registered members.
• Save and manage multiple shipping addresses for convenience in future purchases.
• Set your cookie and privacy preferences according to your needs.

If you choose to shop as a guest, there is no need to create an account. We only need basic information such as your first name, last name, email address, shipping address, and a phone number to ensure efficient processing of your order. This option is perfect for those who want to complete their purchase quickly.

In both modes, you will have the freedom to choose your preferred payment method from the same interface, ensuring that you complete your order quickly, easily, and absolutely securely.

Don't wait any longer and start your shopping experience with us. Enjoy a service specially designed for you, where satisfaction is our priority. Your favorite products are waiting for you!

Of course! All the prices you find in our store already include the applicable taxes in Spain. This means that the amount you see is the total you will pay, with no additional surprises at the time of completing your purchase. Please note that this rate may vary depending on the shipping location of your order. During the checkout process, when selecting the destination country, the final corresponding rate will be displayed.

It is essential to consider that if you decide to send products to countries outside the European Union, taxes will not apply. However, in those cases, the buyer will be responsible for any import taxes that may be required in the destination country.

Some important aspects to consider:

• Shipments to the United Kingdom Canary Islands, Ceuta, and Melilla, as well as to non-EU nations, are exempt from VAT on the invoice. However, customs charges may apply at the destination, depending on the tax regulations in place in each country.
• It is advisable to check with your country's customs services to learn about potential import costs that may arise when receiving your order.

In our e-commerce, we offer a variety of payment methods tailored to the preferences of our customers in different countries. Therefore, we have implemented a combination of local and universal payment options to provide you with a simple and effective shopping experience.

The most recognized and universal payment methods we accept include:

• Credit Card: We accept all major cards, ensuring a quick and secure payment process.
• PayPal: If you prefer this method, you can pay securely without having to share your banking information.
• Google Pay: The ideal method if you are an Android user; fast and secure, with just a tap.
• Apple Pay: If you are an iPhone user, you can enjoy a very convenient and secure payment option.

Additionally, we are constantly exploring new payment options to meet the needs of our customers. For detailed and updated information on available payment methods in your country, we invite you to visit our payment methods page.

You also have the option to simulate a purchase. Simply add a product to the cart and select your shipping country from the dropdown menu. This way, you can see in real-time all the available payment methods for your location, along with the exact shipping costs.

At Medieval-Shop, the security of your payments is our top priority. That’s why we have implemented various measures so that you can shop with complete confidence. We use an HTTPS certificate that encrypts your connection, ensuring that your personal information remains safe throughout the process.

Each transaction on our platform is protected by SSL (Secure Sockets Layer) encryption technology. This means that your data is completely safeguarded from potential interception by third parties. Your information will always be secure with us.

Secure Payment Methods

At Medieval-Shop.co.uk, we offer a varied selection of secure payment methods. You can choose from credit cards such as Visa Secure, MasterCard Identity Check, and Discover. Each option features advanced security protocols that protect your personal and financial data throughout the purchase.

Data Protection

The privacy of our customers is essential. Therefore, we use advanced encryption technology to safeguard all the information you share with us. We strictly comply with current data protection regulations, ensuring that your data is not shared with third parties without your explicit consent.

Verified Transactions

Every purchase at our store is subjected to strict verifications and ongoing controls to identify any suspicious activity. This proactive monitoring provides an additional layer of security, guaranteeing that your transactions are completely secure and trustworthy.

Customer Commitment

Our goal is to provide you with a shopping experience that is not only pleasant but also completely safe. If you ever have any questions or concerns regarding the payment process, we are here to assist you. Our customer service team is available to address any inquiries you may have.

With all these security measures in place, you can rest assured: your payments at Medieval-Shop.co.uk are secure and protected.

In our e-commerce, shipping costs are variable and are calculated based on various factors. These include the total weight of your order, the type of packaging required, the destination, and any ongoing promotions. To obtain an accurate estimate of the shipping cost, simply add the products you are interested in to your shopping cart and proceed to the checkout process.

If you are already a registered user, during the checkout process, the system will request your payment method and then provide you with a complete breakdown of the total cost to be paid. This will include details about the selected products, applicable discounts, taxes, and other related charges.

It is very important to note that shipments made to the Canary Islands, Ceuta, Melilla, and non-EU countries are exempt from VAT on the invoice. However, these shipments may be subject to taxes and duties at the destination customs, which will be the recipient's responsibility. To avoid surprises, we recommend checking with your country's customs services about possible import costs.

For more details, feel free to visit our Conditions page.

When you place your order with us, we are committed to ensuring a fast and efficient delivery of our products. We use various transportation agencies that offer a home urgent delivery service. Generally, delivery times range from 24-48 hours in mainland Spain to one or two weeks, depending on stock availability.

It is essential to consider that certain products are made to order. This applies to items that are 100% handmade or require customization. In those cases, the manufacturing process may add additional time to the shipping. If we cannot dispatch your order within a period of one week, we will contact you to inform you about the new delivery time.

If you have an urgency to receive your order, we invite you to contact us before making your purchase. This way, we can confirm the specific delivery time that fits your needs.

Additionally, each product sheet includes an estimated delivery time. If you see the label for immediate shipping, it means that the product is available to be shipped within 24-48 working hours.

Of course! In our online store, we offer the option to pay in installments so you can shop more comfortably and according to your budget.

Currently, we have one main service to facilitate installment payment: PayPal Later.

We  have PayPal Later, known in Spain as "Pay in 3 installments". This option lets you buy now and pay later in convenient installments, ideal for facilitating your purchases. Here’s how this service works:

How it works:

• Split payments: You can divide the total cost of your purchase into 3 monthly payments without interest.

Payment process:

• The first payment is made at the moment of completing the transaction.
• The two remaining payments are automatically deducted from your account each month, allowing you not to worry about reminders or dates.

We recommend that you carefully review the terms and conditions associated with each payment option, as they may vary depending on the duration of the installments and financing policies. Additionally, we are always available to answer any questions you may have, as new forms and payment conditions may arise that could be of interest to you.

Shop practically and worry-free, and choose the payment option that best suits you. We are pleased to offer you these alternatives!

In our online store, we are committed to providing you with an exceptional shopping experience, which includes an efficient and transparent shipping process. To that end, we have partnered with multiple reputable carriers to ensure that your orders arrive quickly and safely at their destination.

Once your order is prepared and labeled, you will receive a notification email providing detailed information about the shipment. Typically, we will use the carrier you chose during the purchasing process. However, in exceptional situations, it may be necessary to change the carrier due to unforeseen factors, such as operational delays or logistical issues. In such cases, we will duly inform you via email so you are aware of any changes.

For orders placed in mainland Spain, you will generally enjoy a 24-hour delivery service. On the other hand, shipments outside of Spain may have different transit times, which will be communicated to you by the selected carrier once they receive your order. This way, you will always have the necessary information regarding the estimated arrival date of your shipment.

Currently, we work with trusted carriers such as Correos Express and GLS for national shipments within Spain. For shipments to Europe, we use GLS and FEDEX, ensuring broad and reliable coverage. For shipments outside the European Union and United Kingdom, we partner with FEDEX, guaranteeing that your products reach wherever you need them.

It is essential that when making your purchase, you provide an accurate shipping address and up-to-date contact details. This ensures that your order is delivered efficiently and without setbacks. If you have any questions or concerns about your shipment, you can always check the details provided in the confirmation email of your order.

We appreciate your trust in our online store and work daily to provide you with the best possible service.

In our online store, we take pride in offering shipping options to a wide variety of countries around the world. However, it is important to mention that there are some exceptions we have implemented to ensure the safety and efficiency of your orders. In particular, we do not ship to countries that are experiencing situations of armed conflicts, political instability, or to specific islands that present logistical difficulties.

To facilitate your planning, we have prepared a list of countries where we currently do not ship. This resource is essential for keeping you informed about the limitations that may affect your shopping experience.

Restrictions on international shipping can stem from various reasons, and it is crucial to understand each one of them to ensure your satisfaction and the safety of your products. Below, we break down the main reasons that may influence the availability of shipments:

Reasons for shipping restrictions

International sanctions

There are nations that are under economic sanctions or trade embargoes imposed by international bodies, such as the UN, or national governments. These sanctions often prohibit trade and limit the ability to send products to those destinations. We comply with all international and national regulations to avoid any legal implications.

Conflicts and unstable situations

The safety of our shipments and the integrity of our customers are paramount. Therefore, we exclude those countries that suffer from armed conflicts, civil wars, or severe political instability, as we consider these risks unacceptable for shipping.

Poor logistical infrastructure

The absence of adequate infrastructure, such as roads in proper condition and reliable distribution systems, can affect product delivery. Such situations can make deliveries unsafe and inefficient.

Complex customs regulations

Some countries have complicated or restrictive customs procedures that can hinder international shipping. This could result in prolonged delays or rejection of products at customs, which contravenes our policy of providing fast and efficient service.

High levels of crime or corruption

The safety of our shipments is fundamental. Consequently, countries with high rates of theft, lost packages, or corruption issues at customs may be excluded as shipping destinations, thus protecting your purchases and our reputation.

Specific FedEx restrictions

FedEx, our logistics provider, constantly monitors its global shipping network and has the ability to modify the services available based on the conditions of each country. Some of these restrictions may include:

• Total shipping bans to certain locations.
• Limitations on the types of services available, such as document-only shipping.
• Requirement of permits or special documentation for certain types of shipments.

It is important that you consult directly with FedEx or check their website for updated information on specific restrictions by country. These can change over time due to global factors, and we always want to ensure that you are fully informed before placing your order.

To find out if a product is in stock in our online store, we have implemented a clear and transparent system that provides you with updated information on each product page. Here’s how it works:

Within each product page, you will find labels indicating its availability status. These statuses may include:

• In stock: If the product is available for immediate shipping, a label will confirm this. This means we have it in our warehouses and it can be dispatched as soon as possible.
• Estimated production time: If an item is not available immediately, an estimated time for its production will be displayed. This time is approximate and may vary; sometimes, the timelines can shorten, while at other times they may be extended.

To facilitate this check, we have designed the following visual section:

As you can see in the image above, products available for immediate shipping will be clearly marked, allowing you to easily identify them.

On the other hand, if a product is in production or needs to arrive at our warehouses, you will see a label like this:

We want to remind you that, although these labels are accurate, we always recommend contacting our team via email to obtain the most updated information about the availability of any product. This is especially useful for high-demand items or if you need urgent confirmation.

Additionally, our customer service team is always ready to clarify any questions related to delivery times and availability, thus ensuring a satisfactory and surprise-free shopping experience. Your satisfaction is our priority.

If you want to take advantage of our offers and promotions, you can easily apply your discount coupon during the checkout process. These coupons or promotional codes are a great way to get discounts on your orders and can be redeemed directly in the payment section of the cart. Here's how to do it:

When placing your order, you will find a specific field to enter the coupon code. Simply copy and paste the code into the designated field and click the Apply button for the discount to be reflected in your total purchase.

If you have an account with us, don't forget that you can also check the available coupons in the My Account section. This is especially useful so you don't miss any promotions you have received.

It's important to keep in mind that the validation of coupons is subject to certain policies. Therefore, we recommend not attempting to use coupons that have not been issued by our store or that come from other sites. Doing so may lead to restrictions on your account due to our security systems designed to protect the integrity of our promotions.

Remember to review the terms and conditions of each coupon, as some may have expiration dates or be subject to specific conditions on products or categories. Always make sure to stay updated on our current promotions to maximize your savings on every purchase.

Our Journey Through Time

Since spring 2008, a group of history and e-commerce enthusiasts decided to explore new horizons, giving rise to Medieval Store. With a clear mission to offer a carefully curated selection of historical, medieval, and period products, we are committed to being much more than just a shop. Our goal has always been to provide an exceptional shopping experience, where every customer feels the passion for history that unites us.

The Soul of Medieval Store

At the heart of Medieval Store beats authenticity and devotion to the historical legacy. We are dedicated to finding the best replicas of swords, armor, clothing, and medieval accessories. Additionally, we offer items inspired by fantastic universes that have marked memorable moments in contemporary culture. Every product in our catalog has been selected with the utmost care, ensuring not only its quality but also its historical fidelity.

Building a Medieval World

Since our humble beginnings, we have forged strong ties with artisans, manufacturers, and distributors worldwide. Thanks to this valuable network of collaboration, we now have an extensive catalog of over 25,000 references. This ensures that our customers find exactly what they are looking for, regardless of their activity or interest. We have managed to bring our passion for the medieval to every corner of the European Union and beyond, thus embracing a global vision.

A Passionate Community

At Medieval Store, we not only sell products; we build a community! Our customers are true enthusiasts of history, medieval culture, and art, as well as fans of fantastic worlds that have left a significant mark on popular culture. We take pride in serving this diverse community by offering authentic and quality products that satisfy their interests and disciplines.

Our Promise

We are committed to providing the best online shopping experience. To this end, we continuously track the latest trends and market developments, ensuring that every product we offer meets the highest standards of quality and authenticity. Additionally, our commitment to exceptional customer service allows us to guarantee a safe, reliable, and highly satisfying shopping experience.

A World to Discover

We invite you to enter Medieval Store and explore a universe filled with history, adventure, and fantasy. Our catalog is full of treasures that will transport you to past eras and imaginary worlds. Join us on this fascinating journey through time and discover a world waiting to be explored!

Our headquarters, call center, and warehouses are strategically located in Zaragoza, Spain. This location allows us to efficiently manage all processes related to your order, ensuring that you receive superior quality service.

It is crucial to highlight that we do not operate as a physical store open to the public. Our facilities operate exclusively by appointment only or for the collection of completed orders through our online platform, using a service we have termed click & collect. This method represents a very practical alternative for our customers, as it optimizes time and avoids unnecessary waiting for shipping.

If you intend to visit us, we recommend that you coordinate an appointment in advance. This protocol not only allows us to serve you in a more organized manner but also ensures that each visit is efficient and personalized, adapting to your specific needs.

To facilitate your access, we have included an interactive map showing our exact location. Simply click on the map to get precise directions to our facilities:

We sincerely appreciate your understanding and want to remind you that our priority is your complete satisfaction. We are dedicated to providing you with the best shopping experience possible, and our team is always available to address your questions and meet your needs.

Buying from Medieval Shop is a decision that will provide you with a unique and satisfying experience for acquiring high-quality products related to medieval history. Our portal has a large inventory of thousands of products in stock, ready to be shipped to your door, ensuring fast and efficient delivery.

To address any concerns you may have, our customer service team is available Monday to Friday from early morning until 5 PM, giving you the opportunity to contact us through multiple channels: phone, Whatsapp, email, or online chat. We want you to feel comfortable, so we can communicate in the language you prefer.

Since our inception in 2007, we have accumulated solid experience in serving our customers. We will be happy to answer any questions, whether of a commercial or technical nature, to help you make an informed purchase.

Additionally, we continuously work on expanding our catalog. Daily, we add new products, many of which are exclusive and only available in our online store. This will allow you to access unique pieces that you won't find in other stores.

Customer satisfaction is our top priority. We invite you to consult any doubts or concerns you may have, as we are here to help make your shopping experience as pleasant as possible. We strive to provide you with exceptional service because we understand that your needs are the most important.

Tienda-Medieval positions itself as a leader in the sale of products related to the medieval era and other historical periods. We offer a varied selection of costumes, dresses, sword replicas, and other medieval items that stand out for their excellent value for money. Each of our products has been carefully selected to meet the quality standards you deserve.

Explore our catalog and discover everything Medieval Shop has to offer you. Your shopping experience will be unforgettable and enriching.