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SERRALZATE, SL (HEREINAFTER THE OWNER) with NIF . ESB99269748 makes available on MEDIEVAL-SHOP.CO.UK (hereinafter WEBSITE) certain informative content about its activities.

These general conditions govern solely and exclusively the use of the website of THE OWNER by the USERS who access it. These general conditions are exposed to the USER on the WEBSITE in each and every one of the pages, so that they can read, print, file and accept them through the Internet and be fully informed. The privacy policy, published on this website, is also considered included.

Access to the website of THE OWNER implies unreserved acceptance of these general conditions of use that the USER claims to fully understand. The USER undertakes not to use the website and the services offered therein to carry out activities contrary to the law and to respect these general conditions at all times.

FIRST

The WEBSITE of THE OWNER has been made in order to make information about its activities available to third parties, as well as to contact it, to request additional information and to make available to users the possibility of buying the products that are offer The request for the services or articles that are offered for purchase on the WEBSITE, will be governed by the specific general contracting conditions.

SECOND.- CONDITIONS OF ACCESS AND USE

2.1.- The use of the WEBSITE domain of THE OWNER does not entail the obligation of registration of the USER. The conditions of access and use of this WEBSITE domain are strictly governed by current legislation and by the principle of good faith, the USER committing to make good use of the WEBSITE. All acts that violate the law, rights or interests of third parties are prohibited: right to privacy, data protection, intellectual property, etc. The OWNER expressly prohibits the following:

2.1.1.- Carry out actions that may produce on the WEBSITE or through it by any means any type of damage to the systems of THE OWNER or to third parties.
2.1.2.- Carry out without proper authorization any type of advertising or commercial information directly or covertly, sending mass emails ("spamming") or sending large messages in order to block network servers ("mail bombing")

2.2.- THE OWNER may at any time interrupt access to the WEBSITE if it detects a use contrary to the law, good faith or these general conditions- see fifth clause.

THIRD.- CONTENTS

The contents included in this website have been prepared and included by:

3.1.- THE OWNER using internal and external sources in such a way that THE OWNER is only responsible for the content produced internally.

3.2.- THE OWNER reserves the right to modify the existing content on its website at any time. THE OWNER does not guarantee or take responsibility for the proper functioning of the links to third-party websites that appear on the WEBSITE

In addition, through the OWNER's website, free and paid services offered by third parties are made available to the user and will be governed by the particular conditions of each of them.

FOURTH.- RESPONSIBILITY

4.1.- THE OWNER will in no case be responsible for:

4.1.1.- Of the production of any type of damage that the USERS or third parties may cause in this WEBSITE

4.1.2.- Of the trust and veracity of the information downloaded by third parties on the website, either directly, or through links or links. Likewise, THE OWNER will collaborate and notify the competent authority of these incidents at the moment in which it has reliable knowledge that the damage caused constitutes any type of illegal activity.

4.2.- THE OWNER reserves the right to suspend access without prior notice in a discretionary manner and permanently or temporarily until effective liability for damages that may occur is assured. Likewise, THE OWNER will collaborate and notify the competent authority of these incidents at the moment in which it has reliable knowledge that the damage caused constitutes any type of illegal activity.

FIFTH.- CUTTING WEAPONS AND REPRODUCTIONS

Our catalog is made up of thousands of products, some of them classified as weapons. Our Online Store is authorized as a retail business for the sale of these reproductions and bladed weapons, having informed and having authorization from the Intervention of Weapons of the Civil Guard for the sale of the following:

5th category: White weapons and, in general, those with sharp or stabbing blades that are not prohibited. Knives or machetes used by military units or imitations thereof.

6th category: Reproductions of Historical Weapons (non-functional) for collection.

5th and 6th category weapons will only be sold to people over 18 years of age. Accepting the purchase conditions, the client is responsible for the veracity of the data sent when opening an account in this online store, as well as the use and final destination of the products purchased, being mandatory to inform of their Tax Identification Number (DNI-NIF).

In accordance with the tenor of article 5.3 of the Arms Regulations (Royal Decree 137/1993, of January 29, approving the Arms Regulations), only and exclusively it may be kept at home and, in the event of carry them outside of it, they could incur in the infraction typified in article 23. a/ of Organic Law 1/92, of February 21, on the Protection of Citizen Security, leaving it to the prudent criteria of the authorities and their agents to assess the need to carry them.

SIXTH.- COPYRIGHT AND TRADEMARK RIGHTS

This WEBSITE domain of THE OWNER -the own contents, the programming and the design of the WEBSITE- is highly protected by copyright, being expressly prohibited any reproduction, communication, distribution and transformation of the referred protected elements except express consent of THE OWNER.

Both graphic and written materials sent by users through the means made available to them on the WEBSITE, are the property of the user who affirms their legitimate authorship by sending them and assigns the rights of reproduction and distribution to the OWNER.

SEVENTH.- SHIPMENTS

Shipping costs are calculated, at any time, based on multiple factors such as the weight of your order, packaging, place of destination or existing promotions at any time. If you want to know exactly the cost of an order, add the desired products to the shopping cart and click on place the order.

If you are a registered user, the system will ask you for the payment method, then the total cost to pay will appear on the screen, broken down by items (products, discounts, taxes, etc.).

EIGHTH.- DELIVERY DEADLINES

The delivery of our products is made through several transport agencies with the urgent home delivery service. Delivery times vary from 24 hours to 1 week available as a general rule and depending on stock.

There are some products that are manufactured on demand, being 100% handmade or personalized, so they may involve an added manufacturing time. In any case, and if they cannot be served within a maximum period of 1 week, we will contact you to conveniently inform you about the delivery time of your order.

NINTH.- RETURNS - Right of withdrawal

We have an after-sales service to solve any problem that arises during the shipment of our items or shipments, keeping our customers informed at all times.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of receipt of the order, to process your return by withdrawal.

The right of withdrawal will not apply to products made according to the specifications requested by the buyer or clearly personalized.

You can terminate the purchase contract that you have made in our online store through any means allowed by law (email, letter, fax) or if you prefer, we offer you the option to do so through the following withdrawal form within the period indicated above . You must deliver the item(s) to us at your own expense. Shipments with Postage Due will not be accepted.

The seller must return all amounts received, including delivery shipping costs within 14 calendar days, using the same means of payment used by the consumer for the initial transaction, unless the consumer has arranged expressly to the contrary and as long as the consumer does not incur any expenses as a result of the refund, however, if the consumer is the one who returns the good, we may withhold the refund depending on which of the following conditions is met first:

  • Until you receive the goods.
  • Until the consumer presents proof of return of the good as proof of the transport company.

TENTH.- PURCHASE GUARANTEE

In the case of products with factory defects, we will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. We will be liable for any lack of conformity that manifests itself within a period of three years from the delivery, which will be understood to have been made on the day that appears on the invoice or purchase ticket or on the delivery note if this is later.

It will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good already existed when it was delivered.

Through a simple statement, the consumer will demand the correction of the lack of conformity, the reduction of the price or the termination of the contract.

In order for the good to be brought into compliance, the consumer may opt for repair or replacement, unless one of these two options is impossible or involves disproportionate costs for the seller. These measures will meet the following requirements:

They will be free for the consumer, including the expenses that are necessary for the goods to be brought into conformity, especially the costs of shipping, transportation, labor or materials.

They will be carried out within a reasonable time from the moment in which the employer has been informed of the lack of conformity and without major inconveniences for him.

The consumer will make the good available to the entrepreneur, who will recover it at his own expense in the way that generates the least inconvenience for the consumer depending on the type of good. You will not be responsible for any payment for normal use of the replaced goods during the period prior to replacement.

The employer, for his part, will recover the good at his expense, remove the non-conforming goods and in the case of goods that have been installed, he will remove them and proceed to install the repaired or replaced good, assuming the costs that derive from it. .

It will provide the consumer with documentary justification on the delivery of the good by the consumer stating the date of delivery and the lack of conformity, as well as documentary justification of the delivery of the good already in accordance with the consumer, which must also include the date of that delivery and description of the corrective action taken.

The consumer may also demand a price reduction or termination of the contract. The price reduction will be proportional to the difference between the value that the good would have had at the time of delivery if it had been compliant, and the value that the good delivered has at the time of said delivery. The resolution will not proceed when the lack of conformity is of little importance. The consumer may opt for them provided that the following requirements are met:

When the measure to bring the goods into compliance is impossible or disproportionate.

The employer has not carried out the repair or replacement or has not carried it out correctly.

Any lack of conformity appears in the repaired or replaced item.

The lack of conformity is serious enough to justify one of the two options.

The entrepreneur has finished or so it appears from the circumstances, that he will not have the goods in conformity within a reasonable time or without major inconveniences for the consumer.

The entrepreneur will reimburse the consumer as a result of the choice of these measures the price paid for the goods after receipt of these or, where appropriate, of a proof provided by the consumer that he has returned them. The consumer or user will return the goods to the entrepreneur, at the expense of the latter.

The consumer may suspend the pending payment of the price until the entrepreneur complies with his obligations.

You may also request the correction of the lack of conformity, the reduction of the price or the termination of the contract, if, as a consequence of the violation of the rights of third parties, the use of the good is prevented or limited.

The consumer will not be responsible for any payment for the normal use of the replacement goods during the period prior to their replacement.

Whether you request the correction of the lack of conformity, such as the reduction of the price or the termination of the contract, you may demand the infringement of damages if applicable.

ELEVENTH.- PURCHASE INVOICE

All our sales are accompanied by your purchase invoice. The user has the right to receive, free of charge, the invoice in electronic format provided that it is previously requested through any means permitted by law (email, letter, fax).

TWELFTH.- JURISDICTION AND APPLICABLE LAW

In the event that you or a third party considers that there are facts or circumstances that reveal the illicit nature of the use of any content and/or the performance of any activity on the web pages included or accessible through the website, you must contact in contact with duly identifying themselves, specifying the alleged infractions and expressly declaring and under their responsibility that the information provided in the notification is accurate.

For any litigious issue that concerns this website, Spanish legislation will apply, with the Courts and Tribunals of the user's domicile being competent.

Our entity is a member of Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18. 4º 1, 28014 Madrid (Spain). ) ). For more information: www.confianzaonline.es

These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Law on Alternative Dispute Resolution, we inform consumers that, as an adhered entity and in the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual controversies ( https ://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/ ). If these refer to electronic transactions with consumers, or data protection when they are related to this area, the claims will be resolved by the Confidence Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be made to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

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Responsible for the file: SERRALZATE, SL. Purpose: make the purchase. Legitimation: execution of the contract. Recipients: The data will not be communicated to third parties. Rights: access, rectify and delete the data.

Managed by SERRALZATE, SL. VAT no. ESB99269748. Saragossa - Spain

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