I have already received the order

In our commitment to provide you with an exceptional shopping experience, we understand that unforeseen situations may arise and that sometimes you may not be completely satisfied with your order. Therefore, we have designed a **post-sale service** focused on helping you resolve any issues in the simplest and clearest way possible, keeping you informed at all times.

If you decide that you want to **change or return your order**, you have a period of **14 calendar days** from the date of receipt to manage your return due to withdrawal. This right has been simplified because we want you to enjoy your purchase with total confidence and peace of mind.

However, it is essential to keep in mind that the **right of withdrawal** does not apply to products that are **customized** or that have been manufactured according to your specifications. We recommend that you carefully examine each option before finalizing your purchase, so that you can avoid inconveniences in the future.

If you decide to proceed with the **resolution of the purchase contract**, you can do so in several ways: via **email, letter, or fax**. To make the process even simpler, we provide you with a withdrawal form that you can complete and send to us. It is important to note that you will be responsible for returning the items, and we cannot accept shipments that arrive with charges due.

Once we receive your return request, we commit to refunding all amounts you have paid, including delivery charges, within a maximum period of **14 calendar days**. The refund will be made using the same payment method you used for your purchase unless you indicate otherwise. We want you to have the peace of mind that you will not incur any additional costs for the refund.

It is important to note that, in some cases, we may withhold the refund until one of the following conditions is met:

• Until we receive the returned goods in adequate conditions.
• Until you provide us with proof of return, such as the receipt from the transport company.

We are here to ensure that your shopping experience is as satisfactory as possible. If you need to make a change or return, do not hesitate to reach out to us; we will be happy to guide you through every step of the process to make everything easy and efficient.

When you make a purchase in our store, we always ensure that the paper invoice is included in the package you receive. This invoice is an important document that certifies your purchase and should be kept for future reference.

If you prefer to have a digital copy of your invoice in PDF format, you can easily request it. You just need to send an email from the same account you used to make the purchase, indicating the corresponding invoice number. This way, our customer service can send you the invoice in the format you need.

In the invoice, you will find a complete breakdown of all the products purchased, as well as the individual cost of each, applicable taxes, and the total for the purchase. This document is essential not only for tracking your expenses but also as proof in case of cancellations, returns, or any warranty management that requires evidence of the transaction.

If you choose to pick up your order directly from our warehouses, especially if it includes sensitive products such as bladed weapons or items that may be considered dangerous, it is highly recommended to carry the invoice with you on the way home. This is because authorities may request documentation verifying the legality of possessing these items, and having your invoice handy will facilitate this process.

Remember that managing your invoices correctly is key to ensuring a smooth and hassle-free shopping experience. Do not hesitate to contact us if you need more information about your invoices or any other aspect related to your purchases.

In our e-commerce, we deeply value our customers' satisfaction, which is why we have implemented a post-sale service designed to resolve any issues related to the shipping and delivery of our products. Our goal is to keep our customers informed at all times, providing them with a transparent and pleasant shopping experience.

If, for any reason, you are not satisfied with your order, you have the right to exercise the right of withdrawal. This allows you to return the product within a period of 14 calendar days, counted from the date of receipt of the order. This process is supported by current e-commerce legislation, thus ensuring the protection of consumer rights.

It is essential to mention that the right of withdrawal does not apply to certain products, particularly those that have been customized according to the specifications requested by the buyer or that are clearly personalized. Therefore, we recommend carefully reviewing the characteristics of the items before proceeding with your purchase to avoid misunderstandings.

To initiate the return process, you may rescind the purchase contract through any legally accepted means, such as an email, letter, or fax. We also provide you with a withdrawal form that you can use to facilitate this procedure. It is important to note that you will be responsible for the return of the products, so shipments with postage due will not be accepted.

Once the return is formalized, the seller has the obligation to refund all amounts received, including shipping costs from the delivery, within a period not exceeding 14 calendar days. This refund will be made using the same payment method used in the initial transaction, unless otherwise agreed. It is relevant to mention that, in the event that you are responsible for the return, we may withhold the refund until we meet any of the following conditions:

• Until we receive the returned goods.
• Until you provide proof of the return of the goods, such as the courier service receipt.

We urge you to carefully read our return policy published on our website before proceeding with your purchase. This way, you can enjoy a worry-free shopping experience, knowing that we are committed to providing you with the best possible service and ensuring your satisfaction in our online store.