Order Return Deadlines

In our e-commerce, we deeply value our customers' satisfaction, which is why we have implemented a post-sale service designed to resolve any issues related to the shipping and delivery of our products. Our goal is to keep our customers informed at all times, providing them with a transparent and pleasant shopping experience.

If, for any reason, you are not satisfied with your order, you have the right to exercise the right of withdrawal. This allows you to return the product within a period of 14 calendar days, counted from the date of receipt of the order. This process is supported by current e-commerce legislation, thus ensuring the protection of consumer rights.

It is essential to mention that the right of withdrawal does not apply to certain products, particularly those that have been customized according to the specifications requested by the buyer or that are clearly personalized. Therefore, we recommend carefully reviewing the characteristics of the items before proceeding with your purchase to avoid misunderstandings.

To initiate the return process, you may rescind the purchase contract through any legally accepted means, such as an email, letter, or fax. We also provide you with a withdrawal form that you can use to facilitate this procedure. It is important to note that you will be responsible for the return of the products, so shipments with postage due will not be accepted.

Once the return is formalized, the seller has the obligation to refund all amounts received, including shipping costs from the delivery, within a period not exceeding 14 calendar days. This refund will be made using the same payment method used in the initial transaction, unless otherwise agreed. It is relevant to mention that, in the event that you are responsible for the return, we may withhold the refund until we meet any of the following conditions:

• Until we receive the returned goods.
• Until you provide proof of the return of the goods, such as the courier service receipt.

We urge you to carefully read our return policy published on our website before proceeding with your purchase. This way, you can enjoy a worry-free shopping experience, knowing that we are committed to providing you with the best possible service and ensuring your satisfaction in our online store.