I have completed my order but have not received any email

Thank you for placing your order with us. It is essential that you receive an immediate confirmation email that includes the details of your purchase and related information. If you selected the option to pay by bank transfer, we will also send you an additional email with the necessary information to make the deposit into the account you should use to validate your order.

If you have not received this email, we suggest checking your spam or junk mail folder in your inbox, as sometimes email filters may incorrectly classify messages. If you find that the email has been routed to this folder, we recommend adding our email address to your contacts, which can prevent future inconveniences.

Additionally, it is possible that the email did not arrive due to an error in the email address provided during registration. We have noticed frequent typographical errors, such as using @gamil.com instead of @gmail.com. Please check the address entered during the purchase process to ensure it is correct.

If after reviewing both situations you still cannot find the confirmation email, please do not hesitate to contact us. Our team will be happy to assist you and will check the status of your order and correct any possible errors in your contact information.