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Can I change the shipping address?
Yes, of course! If you need to change the shipping address of your order, you can do so as long as it has not been dispatched yet. To facilitate the process, we ask that you contact our customer service team. Please send us an email from the same email account you used to place the order, including the following details: first name, last name and order number.
It is important to mention that if your order has already been shipped, some carriers offer the option to modify the address or delivery date through an email you will receive. However, this option may vary by carrier, and not all allow these types of changes. Therefore, you should keep in mind that, although we will try to help, once the order is in the carrier's hands, modification policies may be beyond our control.
We recommend always checking the status of your order on our platform and staying informed about any communications from the carrier in case this possibility is offered. If you have any additional questions, our team will be happy to assist you as soon as we can.
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