What happens if I am absent during the delivery of my order?

If you are not at home at the time of delivery of your order, each transport company has established procedures to handle this situation. In general, the carrier will try to contact you by phone to coordinate how to proceed with the delivery of your package.

In case they cannot get a response, it is also common for the carrier to send an email in which they may suggest a new delivery date and/or offer you alternatives. It is important to keep in mind that multiple delivery attempts are always made, ensuring that your package reaches your hands.

We recommend being proactive and tracking your order from the moment we send you the tracking link via email. This will not only allow you to know the location of your package in real time, but you will also have the option to make modifications to the delivery date or change the delivery method, adapting the service to your preferences and convenience.

It is our priority that your shopping experience is completely satisfactory! If you have any questions or need additional assistance, we invite you to reach out to our customer service team. We are dedicated to providing you with the support you need to ensure your order arrives smoothly.

Remember that, according to consumer and e-commerce regulations, you have the right to be informed about the status of your order and to receive the product in appropriate conditions. Your satisfaction is essential to us.