How do I know if my order is confirmed?

Completing an online purchase can be exciting, but it's equally important to confirm that your order has been processed correctly. Below, we'll show you how to ensure that your request has been confirmed and the steps to take if something doesn't go as planned.

1. Check Your Confirmation Email

After finalizing your purchase, most stores send a confirmation email. This message usually contains essential information, such as:

• Order Number: Unique identifier of your purchase.
• Items Bought: List of requested products.
• Payment Method: Indication of the method used for the purchase.
• Estimated Delivery Time: Approximate date when you will receive your order.

2. Check the Spam Folder

If you don't see the email in your inbox, check your spam or junk mail folder. Sometimes emails can be misclassified.

3. Confirm Your Email Address

A common mistake when placing an order is entering the wrong email address. Make sure it is typed correctly, such as avoiding typing @gamil.com instead of @gmail.com.

4. Contact the Store

If after checking your email and spam folder, you still can't find the confirmation, it is advisable to contact the store's customer service. You can do this through:

• Email: [Specify address]
• Phone: [Specify number]
• Live Chat: Using the chat button on the website.

5. Check Your Order Status on the Store's Page

Many platforms offer a tracking system. You can access it through your account on the store or via the link they send you by email, where you can see the status of your order, from confirmation to shipment.

Important Note

If you do not receive any confirmation, it is possible that your order has not been processed. Although the financial transaction may have been made, the order may not have been completed in the store's system. In this case, contacting the store is the best way to avoid inconveniences.

Following these simple steps, you can ensure that your order is confirmed and avoid any issues in the purchasing process.