Can I change or return my order?

In our commitment to provide you with an exceptional shopping experience, we understand that unforeseen situations may arise and that sometimes you may not be completely satisfied with your order. Therefore, we have designed a **post-sale service** focused on helping you resolve any issues in the simplest and clearest way possible, keeping you informed at all times.

If you decide that you want to **change or return your order**, you have a period of **14 calendar days** from the date of receipt to manage your return due to withdrawal. This right has been simplified because we want you to enjoy your purchase with total confidence and peace of mind.

However, it is essential to keep in mind that the **right of withdrawal** does not apply to products that are **customized** or that have been manufactured according to your specifications. We recommend that you carefully examine each option before finalizing your purchase, so that you can avoid inconveniences in the future.

If you decide to proceed with the **resolution of the purchase contract**, you can do so in several ways: via **email, letter, or fax**. To make the process even simpler, we provide you with a withdrawal form that you can complete and send to us. It is important to note that you will be responsible for returning the items, and we cannot accept shipments that arrive with charges due.

Once we receive your return request, we commit to refunding all amounts you have paid, including delivery charges, within a maximum period of **14 calendar days**. The refund will be made using the same payment method you used for your purchase unless you indicate otherwise. We want you to have the peace of mind that you will not incur any additional costs for the refund.

It is important to note that, in some cases, we may withhold the refund until one of the following conditions is met:

• Until we receive the returned goods in adequate conditions.
• Until you provide us with proof of return, such as the receipt from the transport company.

We are here to ensure that your shopping experience is as satisfactory as possible. If you need to make a change or return, do not hesitate to reach out to us; we will be happy to guide you through every step of the process to make everything easy and efficient.