How is my order shipped?

In our online store, we are committed to providing you with an exceptional shopping experience, which includes an efficient and transparent shipping process. To that end, we have partnered with multiple reputable carriers to ensure that your orders arrive quickly and safely at their destination.

Once your order is prepared and labeled, you will receive a notification email providing detailed information about the shipment. Typically, we will use the carrier you chose during the purchasing process. However, in exceptional situations, it may be necessary to change the carrier due to unforeseen factors, such as operational delays or logistical issues. In such cases, we will duly inform you via email so you are aware of any changes.

For orders placed in mainland Spain, you will generally enjoy a 24-hour delivery service. On the other hand, shipments outside of Spain may have different transit times, which will be communicated to you by the selected carrier once they receive your order. This way, you will always have the necessary information regarding the estimated arrival date of your shipment.

Currently, we work with trusted carriers such as Correos Express and GLS for national shipments within Spain. For shipments to Europe, we use GLS and FEDEX, ensuring broad and reliable coverage. For shipments outside the European Union and United Kingdom, we partner with FEDEX, guaranteeing that your products reach wherever you need them.

It is essential that when making your purchase, you provide an accurate shipping address and up-to-date contact details. This ensures that your order is delivered efficiently and without setbacks. If you have any questions or concerns about your shipment, you can always check the details provided in the confirmation email of your order.

We appreciate your trust in our online store and work daily to provide you with the best possible service.