What warranty do the products have?

The warranty for products purchased in our store is a fundamental aspect to ensure the trust and satisfaction of our customers. In the event that a product exhibits manufacturing defects, we will proceed to resolve the situation in the most appropriate manner for the consumer. This may include repair, replacement of the product, a price reduction, or contract termination. All of these processes are completely free for the consumer.

The law states that we are responsible for non-conformities that manifest within a period of three years from the delivery of the product. This delivery will be understood as occurring on the date indicated on the invoice, the purchase receipt, or in the delivery note, if it is subsequent. Additionally, there is a favorable presumption for the consumer: it will be considered that the non-conformities that appear within the two years following delivery already existed at the time the good was delivered.

The consumer can exercise their right to rectify the non-conformity through a simple declaration. When opting for repair or replacement of the product, it is important to highlight that these alternatives will be implemented unless they are impossible or involve an unreasonable cost for us as sellers. Any measure we take to adjust the product to conformity must meet the following criteria:

• Be free of charge for the consumer, covering all necessary expenses, including shipping and transportation costs.
• Be carried out within a reasonable period from the time we are notified of the non-conformity, avoiding further inconvenience to the consumer.

The consumer must make the good available to us, and we will take care of recovering it at our expense in a manner that involves the least inconvenience to the client, taking into account the type of good. We will not be responsible for additional payments for the normal use of a good that has been replaced before the delivery of the new product.

In the case of products that have been installed, we will take care of removing the non-conforming good and proceed to install the repaired or replaced item, assuming all costs associated with this action.

In addition, we will provide the consumer with the appropriate documentary justification regarding the delivery of the good, including the delivery date and a description of the non-conformity. We will also provide the consumer with the corresponding proof of the delivery of the conforming good.

The consumer also has the right to demand a price reduction or contract termination. The price reduction will be proportional to the difference between the value the good would have if it were conforming and the actual value of the good at the time of delivery. However, contract termination will not proceed if the non-conformity is not significant.

These alternatives may be requested when:

• The business has not carried out the repair or replacement adequately.
• The non-conformity in the repaired or replaced good is considered serious.
• The solution to bring the good into conformity is impossible or excessively burdensome.
• It is evident that there is not a reasonable period to resolve the situation.

If these alternatives are chosen, the business will reimburse the consumer the price paid for the goods after receiving them or upon presentation of a receipt proving their return. Furthermore, the consumer has the right to suspend any pending payment until they fulfill their obligations.

Finally, if the consumer finds themselves in a situation that limits the use of the good due to the violation of third-party rights, they may request the rectification of the non-conformity, the reduction of the price, or the termination of the contract. In any case, they will not be responsible for any additional payment for the normal use of goods that have been replaced during the claim process. If the established assumptions apply, they may also demand compensation for damages that may have occurred.